ICYMI: Senator Hassan Demands Answers from Social Security Administration on Increased Wait Times and Lack of Transparency

WASHINGTON – In case you missed it, U.S. Senator Maggie Hassan is pushing the Social Security Administration to restart – and explain why it stopped – publicly reporting metrics on outcomes such as current call wait times, callback wait times, and processing times at individual field offices. The timing raises serious questions, as this reduced transparency coincides with DOGE-driven workforce reductions that appear to be undermining services for seniors.

Read more from Fox News here or below:

Fox News: Top Dem demands answers from Social Security, claiming wait times spiked during DOGE cuts 

By Charles Creitz

The top Democrat on the Joint Economic Committee will demand Thursday that the Social Security Administration explain a spike in phone call wait times following the removal of an online tracking tool from its website. 

New Hampshire Sen. Maggie Hassan wrote to SSA Commissioner Frank Bisignano at agency headquarters in Baltimore with "serious concerns regarding changes to the performance metrics that the SSA shares through its public dashboard." 

Hassan also questioned whether DOGE-centric cuts to the federal workforce and other assets of the government played into the situation, citing Washington Post reporting on the removal and/or replacement of publicly-accessible tools and an independent analysis by minority staff on the Joint Economic Committee. 

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"Removing this information may also obscure the impact of deep staffing and resource cuts — driven by the Department of Government Efficiency on SSA’s ability to deliver for seniors," Hassan said. 

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