April 25, 2017

Senator Hassan Responds to United Airlines’ Failure to Respond to Basic Questions about Troubling Incident with Passenger

Senator Hassan Responds to United Airlines' Failure to Respond to Basic Questions about Troubling Incident with Passenger

Senators Hassan and Schatz to Introduce Legislation This Week to Strengthen Protections for the Flying Public

WASHINGTON - Today, Senator Maggie Hassan (D-NH) responded to United Airlines' failure to meet a deadline for answering basic questions regarding the incident of a ticketed passenger being forcibly removed on Flight 3411 from Chicago to Louisville. Senator Hassan is a member of the Aviation Operations, Safety and Security Subcommittee of the Senate Commerce, Science and Transportation Committee.

On April 11, 2017, Senators Schatz (D-HI) and Hassan led a letter to United Airlines CEO Oscar Munoz asking for a more detailed account of the incident, as well as the airline's policy on boarding then removing ticketed passengers to accommodate United Airlines personnel. The Senators asked for a response by Monday, April 24, 2017, which United Airlines failed to provide.

"I am disappointed and troubled that United Airlines has so far failed to answer basic questions about the troubling incident aboard Flight 3411," Senator Hassan said. "No passenger should ever experience the mistreatment that we all saw on that United flight. I will continue to use all of the tools at my disposal, including introducing new legislation later this week, to help prevent such an incident from happening again and to strengthen consumer protections for the flying public."

Senators Hassan and Schatz will introduce legislation later this week to help prevent future incidents like the one that occurred on United Flight 3411 and to strengthen protections for passengers.

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